会社概要

For different types of inquiries, please use the appropriate contact points below.

1.Company Headquarters (Legal & Correspondence)

This is our registered legal address for official communications.

XIGLOW

M208, Fl 26, Delta House

3 On Yiu St, Sha Tin, New Territories

Hong Kong

2. Returns & Fulfillment Center

All product returns and shipping-related correspondence must be sent directly to our operational center in Japan. Please do not send returns to the Hong Kong address.

XIGLOW Returns Center

1-13-8 Fushiyacho, Izumi-shi

Osaka Fu, 594-0031

Japan

Contact Phone for Logistics: 080-7931-1856

This phone is for carrier/delivery use only. For return inquiries, please email first.

3. Contact Method

For all questions, including customer support, product inquiries, and return authorizations, please contact us via:

Email: XIGLOW@outlook.com

We strive to respond to all emails within 48 hours on business days (Monday-Friday).

4. Office Hours

Operating Hours: Monday - Friday, 9:00 AM - 6:00 PM JST.

Closed: Saturday, Sunday, and Japanese national holidays.

5. On-Site Visits

Our headquarters office is primarily for administrative operations. We do not operate a public retail storefront or accept walk-in customer returns or sales at this address.

If a meeting is necessary, an appointment must be scheduled in advance via email or phone. Unannounced visits cannot be accommodated.