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Frequently Asked Questions
How long will it take to process and ship my order?
A: Orders are typically processed within 1-3 business days. Standard delivery takes 5-7 business days within the continental service area. You will receive a tracking number via email once your order ships.
What is your return policy?
A: We offer a 30-Day Return Policy from the delivery date. Items must be unused, in original packaging, and include all accessories, manuals, and proof of purchase. Certain items (e.g., custom products, opened personal care appliances) are non-returnable unless defective.
How do I start a return?
A: Follow these simple steps:
Log into "My Account" and select "Request a Return," or contact our support team.
Receive and follow the provided Return Authorization (RMA) instructions and shipping label.
Package the item securely and drop it off with the carrier.
Refunds are issued to your original payment method within 5-10 business days after we receive and inspect the return.
What does the standard warranty cover?
A: Our products come with a limited warranty covering defects in materials and workmanship. Coverage periods vary:
Full Unit: 1-year warranty from the date of purchase.
Major Components (e.g., compressor, motor): Extended 3-year warranty.
Please register your product online for easier warranty service.
Do you ship internationally?
A: Currently, we only ship to addresses within the Japan and Korea. We do not ship to P.O. boxes or APO/FPO addresses for large appliances.
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